1. Warranty

Every MedFy Ring comes with warranty coverage to protect your purchase. Here’s everything you need to know:

How long does MedFy Ring provide warranty service for?

All original components (except battery) of the new Product are covered by a 12 months warranty from the delivery date. Battery comes with a warranty of 6 months. Claims under this warranty must be made directly to MedSEA Forte, and proof of purchase is required. The warranty applies to original owners and is not transferable to further owners. MedSEA Forte will repair, replace or refund if the damage is caused by a defect in our workmanship.

What does the warranty not cover?

The warranty does not cover the following:

• An improper or negligent use, operation, or transformation.
• Maintenance contrary to the maintenance instructions of the product (e.g., lack of care).
• Wear and tear.
• All rechargeable batteries are consumables with a limited lifespan, so their capacity and performance will gradually decline over time.Therefore, battery replacement is not included in our standard warranty policy.
• Damages or defects due to accidents.

2. Returns & Refund Policies

Scope of Return & Refund Policy

Products in our policies means the products listed on Medfyring.com and purchased from MedSEA Forte or authorized MedSEA Forte distributor only.

• Only product(s) that have been purchased directly from Medfyring.com OR purchased from MedSEA Forte can be returned and refunded directly from MedSEA Forte under our policy.

• Product(s) purchased through other retailers / authorized distributor must be returned in accordance with their respective returns and refunds policy.

• Sizing kits are considered consumables and, as such, they are non-refundable and non-returnable upon purchased

What is our return policy?

Please note that our policy does not support returns or exchanges without valid reasons within 7 days.

You can request a return and/or refund within 7 calendar days if you have a valid reason for returning the product you have purchased from Medfyring.com or MedSEA Forte. The valid reasons include:

• The product has defects or damage upon delivery.
• The delivered product is in a colour different from your chosen colour.
• The delivered product is in a size different from your chosen size.

What conditions must be met to make a return?

To benefit from our return policy, please ensure that:

• The returned product is in its original condition as received and has not been opened and used.
• If you find any defects, damages, or discrepancies with the description in your return request, you can provide product photos to support your claim.
• You can submit a return request to our customer service team within 7 calendar days from the delivery date using the provided contact information. After submitting the return request, our customer service team will review if the return meets the conditions. Once approved, you will have 7 calendar days to send the product back to us.
• The returned product will be repackaged with all the accessories and documents included when you receive it.

Note: Our policy does not support returns or exchanges without valid reasons within 7 days. You are responsible for all costs associated with returning the product to us.

Any paid shipping, handling, and tax fees will not be refunded unless the return is due to defects, damages, or non-conformity of the product and you have provided photos and descriptions in the return request in advance.

Can I return my ring without the original packaging?

We recommend you use the original package or any suitable package that would provide sufficient protection to the returned product.

Once we receive the returned product, we shall conduct an inspection for any damage, contamination, wear, or missing parts. If any of these issues are found, we reserve the right to determine the diminished value of the product and deduct it from the refund.

Can I return or exchange my ring without the original order number?

Unfortunately, we cannot process your request for a return or exchange if you cannot provide the original order number.

To locate your order number, you can log in to your My Account or search for the order confirmation email sent when you purchased or received MedFy Ring as a gift.

If you are still unable to find it, please contact our team at sales@medseaforte.com and provide them with the email address used to place the order, the current ring model and size, and any other relevant details.

Note: If the ring was a gift, the email address used to place the order may belong to the person who purchased it on your behalf. Additionally, refunds can only be issued to the original payment method used for the purchase.

Where do I send my return?

Please contact our Support Team via sales@medseaforte.com, we’ll then offer you a return shipping number.

Return Address: 

MedSEA Forte Pte Ltd

7 Temasek Boulevard, #12-07 Suntec Tower One, Singapore 038987

Attention to: MedSEA CS Team

Note: Please do not return products without any permission, otherwise a refund will not be possible.

Refunds

What is our refund policy?

A full refund means that you shall be refunded the total amount of the order. If you return the product under the conditions set forth in our Return Policy, you are entitled to a full refund.

However, you may enjoy partial refunds if one or more of the conditions below are met: We may, at our discretion, decide the diminished value of the returned product and deduct it from the full refund if we find any damage, contamination, wear, or missing parts upon our inspection of the returned product unless such issues have been duly declared in your return request in advance.

Note: You are responsible for all costs of returning the product to us, and any shipping and handling charges and taxes paid are not refundable unless the reason for returning the product is due to defect, damage, or nonconformity of the product and that you have provided a photo with description in your return request in advance.

What is the processing time for refunds?

For any return request that meets our return policy, we will initiate a refund within 14 calendar days after we receive the returned product. Refunds will be conducted via the payment method initially used within a maximum time frame of 30 calendar days of receiving the returned product.

Can I get a refund on a different card or bank account?

Please be aware that refunds will be conducted via the payment method initially used only. We are unable to issue a refund to a different card or bank account.

Is it possible to hold deposits on credit cards?

Unfortunately, we are unable to hold deposits on credit cards.

What if I don’t see a refund transaction on my account?

Please allow a few business days for the refund to appear on the account you used to purchase, depending on your bank’s processing time.

If you are unable to identify a refund transaction within a week of receiving your confirmation email from us, please contact your bank.

You may also reach out to our team for assistance at sales@medseaforte.com

3.Exchange

What is our policy for exchange?

If the product delivered is in its original condition upon receipt and has not been opened and used, but you want to exchange it for a different size or colour, we would recommend that you submit a return request to us and initiate a new order.

You are responsible for all costs associated with returning the product to us. Any paid shipping, handling, and tax fees will not be refunded unless the return is due to defects, damages, or non-conformity of the product and you have provided photos and descriptions in the return request in advance.

4. Damaged or Undelivered Delivery

What should I do if my product arrives damaged?

Rarely, rough handling by the courier can physically damage the product. If this has happened, please follow these steps:

• If possible, raise a complaint directly with the delivery representative of the courier company before you sign for the packet. They will advise you on the complaint procedure.

• If you already signed for the packet, take photos showing the damage and contact the courier company’s local office to file a complaint. You may get compensation in accordance with the courier company’s policy.

• Upon your knowledge of the damage, contact our customer service team with your order number and a full description with pictures of the damaged product. We will contact the courier company. If the courier company compensated us in such a case, we will return this compensation to you.

Note: Please note that each courier company may adopt its own compensation policy. You may need to check with the respective courier company for its compensation policy.

What should I do if my package shows delivered but hasn’t been received?

You can first check with us for the tracking status or the courier company using your tracking number.

If possible, please check and provide us with any supporting photos or other documents you may have, as this may help us solve the issue. If you have any questions, please feel free to contact us at sales@medseaforte.com

5. Order Cancellation

Can I cancel my order?

No cancellation is allowed upon order confirmation.

For distributor partners, Purchase Order (PO) if any would be taken as an official purchase intent and not allowed to be cancelled / revised unless mutual agreement is established.

Note: If the return is caused by the consumer, the consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose. If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason.

6. Sizing Kit

Can I return or refund sizing kits?

Sizing kits are considered consumables and, as such, they are non-refundable and non-returnable upon purchase. There is a $10 fee for individual purchases of sizing kits.

To ensure you find the best fit and receive accurate data and insights from your MedFy Ring, we would strongly recommend purchasing a sizing kit before actual ring purchase.

Please note that we do not offer half sizes. If you already know the size of the MedFy Ring needed from a family or friend’s sizing kit, you may proceed to purchase the actual ring size directly.

7. Contact / Need Help?

For any enquiries on returns, refunds, or warranty claims, please reach out to our customer service team:

Email: sales@medseaforte.com

Address:

MedSEA Forte Pte Ltd

7 Temasek Boulevard, #12-07 Suntec Tower One, Singapore 038987